Overview
Our refund and return policy is valid for 14 days. We cannot offer you a full refund or exchange if 14 days have passed since your purchase.
Your item must be unused and in the same condition that you received it to be eligible for a return. It also has to be in its original packaging.
Several items are exempt from being returned. Food, flowers, newspapers, and magazines, for example, cannot be returned. In addition, we do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
A receipt or proof of purchase is required to complete your return.
Do not return your purchase to the manufacturer.
Only partial refunds are granted in the following circumstances:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
We will send you an email once your return has been received and inspected to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.
If you are approved, your refund will be processed and a credit will be issued to your credit card or original method of payment within a certain number of days.
Late or missing refunds
If you haven’t received your refund yet, double-check your bank account.
Then contact your credit card company; your refund may take some time to be officially posted.
Contact your bank next. Before a refund is posted, there is usually some processing time.
If you’ve done everything listed above and still have not received your refund, please contact us at [email protected].
Sale items
Only regular-priced items are eligible for refund. Sale items are not refundable.
Shipping returns
You will be responsible for paying for your own return shipping costs. The cost of shipping is non-refundable. The cost of return shipping will be deducted from your refund if you receive one.
The time it takes for your exchanged product to reach you may vary depending on where you live.
If you are returning an item that is more expensive, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that your returned item will be received.